When your flight is cancelled, knowing your rights and acting quickly is essential to limit the impact on your trip. Understanding the reason, verifying airline information and documenting everything lets you build a solid case. Complete guide with dates, compensation rates and practical tips.
Updated: 9 March 2026
01How to Handle a Flight Cancellation
I still remember that November morning at Charles de Gaulle airport. Bags packed, coffee in hand, my mind already drifting towards the destination. And then that word, in red letters on the departures board: CANCELLED. The 7:15 flight to Lisbon would not be taking off. No explanation on the display. A queue already forming at the counter, where a single agent seemed as overwhelmed as the rest of us.
I have lived through this moment several times. And every time, the same question: what exactly am I entitled to demand?
The good news is that your rights exist, they are solid, and with the right approach, a flight cancellation does not have to be a financial disaster. This guide covers everything — including the important changes that came into force in 2026 that most articles have not yet covered.
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Air transport is currently going through a period of major changes. To understand the full context, read our article on the new aviation tax in Europe: what changes for travellers in 2026.
02Your Flight Is Cancelled: The First Things to Do Within the Hour
The first hour is the most important. What you do — or don’t do — immediately can determine your ability to obtain compensation later. Here are the reflexes to have, in order.
01Photograph the departures board: with the time and the word 'Cancelled' clearly visible. This is dated, geolocated proof that can be invaluable in a dispute.
02Demand the airline's written notice. Under European regulations, they are obliged to give you a written document explaining your rights. If they don’t offer it, ask explicitly.
03Don’t sign anything or accept anything without reading. Some airlines offer travel vouchers or token compensation to sign on the spot, sometimes in exchange for waiving your legal rights. Take the time to read.
04Keep absolutely everything. Boarding pass, booking confirmation, receipts for airport meals, hotel bill if you had to stay overnight: all these can be reimbursed separately from the fixed compensation.
05Approach the airline on site before leaving the airport. Once home, everything must be done in writing. On site, you still have the chance to get immediate care (meals, hotel, transport).
03What Are Your Rights in Case of a Flight Cancellation?
This is where many travellers lose ground: they don’t know exactly what they are entitled to, and airlines don’t make it their duty to remind you. Let’s untangle it all.
EU Regulation 261/2004: Your Main Shield
Since 2005, a fundamental European text protects air passengers: Regulation (EC) No 261/2004. It applies in the following cases:
All flights departing from an EU airport, regardless of the airline’s nationality
All flights arriving in the EU operated by a European airline, departing from a non-EU country
These rights also apply in Iceland, Norway and Switzerland
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In case of cancellation without sufficient notice, the passenger is entitled — except in extraordinary circumstances — to fixed compensation ranging from €250 to €600, as well as immediate care and the choice between a full refund and rerouting.
This is robust protection. But you still need to know how to claim it.
How Much Can You Get?
The compensation amount depends on the flight distance. Here is the reference table, still in force in 2026:
Flight Distance
Fixed Compensation
Flight ≤ 1,500 km
€250 per passenger
Flight between 1,500 and 3,500 km
€400 per passenger
Flight > 3,500 km
€600 per passenger
Flight > 3,500 km with acceptable rerouting
€300 (50% reduction)
What If Your Flight Isn’t Covered by EU Rules?
If you are travelling from a non-EU country (United States, Asia, South America…) with a non-European airline, Regulation 261/2004 does not apply. Your rights then depend on the airline’s terms and conditions, local laws, and — above all — your travel insurance.
This is exactly when travel insurance makes complete sense.
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04Extraordinary Circumstances: When the Airline Is Exempt
This is the argument you will hear most often from an airline refusing to pay: "it was extraordinary circumstances." Sometimes it’s true. Often, it’s not.
Storms, severe weather conditions making the flight dangerous
Airspace closure (volcanic eruption, military exercise, air traffic control shutdown)
Air traffic controller strike (but not the airline’s own staff)
Serious political instability or certified terrorist threat
Certain pandemics, depending on case law
Foreseeable technical failure (a problem detected during maintenance is not extraordinary)
Understaffing or internal organisational problems
Strike by pilots, cabin crew or the airline’s own staff
Delay of another of the airline’s flights causing a cascade effect
05The 2026 New Procedure — What Changed for Claiming Your Compensation
This is the change that many are still unaware of. Since 7 February 2026, claiming compensation for a cancelled flight follows a revised procedure in France. Your rights haven’t changed — the amounts remain identical — but the way you exercise them has.
Step 1 — Direct Claim to the Airline
This is always the first step, and often sufficient for reputable airlines. Send an email or recorded letter to the airline’s customer service, specifying:
Your name, booking reference, flight number
The date and destination
The reason for your claim (cancellation, insufficient notice)
The amount you are claiming, citing Regulation 261/2004
Give them two months to respond. If the response is negative or absent, move to the next step.
Step 2 — Mandatory Mediation (New Since 2026)
This is the major change introduced by decree no. 2025-772 of 5 August 2025, applicable since 7 February 2026: before going to court, you must go through mediation. In France, the Tourism and Travel Mediator (MTV) handles this type of dispute.
Good news: mediation is entirely free for the passenger. It can be done online, and the mediator has 90 days to issue their opinion.
Step 3 — Legal Action (As a Last Resort)
If mediation fails, you can still go to court. But beware: since 2026, the procedure is more demanding. Filing is done only by formal summons — which involves a bailiff and court fees. For €250 compensation, the maths may no longer work in your favour.
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For more on the evolving European aviation regulatory framework: New aviation tax in Europe: what changes for travellers in 2026.
06Using a Claims Agency: Good or Bad Idea?
Specialised services exist to handle your claim on your behalf. Their model: zero upfront cost, they manage the entire procedure and take a percentage of the compensation obtained (usually between 25 and 35%).
No effort on your side
They know the airlines’ arguments very well and how to counter them
Useful for complex cases (flights with multiple connections, stubborn low-cost airlines)
A significant commission on already-capped compensation (on €250, you sometimes get back €160)
You assign your rights to a third party, which can complicate things if the case evolves
Waiting times can be long
07Protect Your Trip Before Departure — Good Habits
The best way to handle a cancellation is to be prepared before you even leave. A few simple habits can turn a logistical disaster into a mere inconvenience.
Check your bank card. Some premium cards (Visa Premier, Gold Mastercard, Amex cards) include travel insurance that partially covers cancellations — under certain conditions. Reread the terms before assuming you are covered.
Get dedicated travel insurance for long, complex or expensive trips. The coverage is much broader, the limits higher, and the reimbursement conditions clearer.
Anticipate unplanned expenses. A cancellation often means immediate unplanned spending: airport meals, last-minute hotel, alternative transport. Travelling with a multi-currency card with no exchange fees lets you handle these situations without nasty surprises on your statement.
Wise Card
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The reverse case is equally common, and often a source of confusion: you need to cancel your trip, not the airline. In this case, the rules are radically different — and much less favourable.
Everything depends on the type of ticket you purchased:
Flexible or refundable ticket: cancellation possible with full or partial refund depending on conditions
Non-refundable ticket (the majority of low-cost fares): in principle, you lose everything or only recover airport taxes
Changeable ticket: you can sometimes rebook for free, or for a fee
In all cases, the first step is to carefully reread the terms and conditions at the time of purchase — not after.
The method is simple: document immediately, claim in writing, go through the Tourism and Travel Mediator if needed, and never sign any waiver under pressure.
And sometimes, the forced detour becomes the best story of the trip.
If you need a reason to put your bags by the door again — cancellation or not — here are some experiences well worth the detour:
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How to Handle a Flight Cancellation — Complete Guide — Âme Bohème | Âme Bohème
